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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:Need to know about coverage for ER surgery

A:
Hello. Thank you for contacting Insubuy. Plans are designed to cover any new illness or injuries that were to occur after the effective date of the policy. No travel medical plans will cover preventative care, or routine maintenance. In general, plans will not cover for any pre-existing conditions. However, there are some plans that offer the Acute Onset of Pre-existing Conditions, which can be the exception to that rule. An "Acute Onset of a Pre-Existing Condition" is a sudden and unexpected outbreak or recurrence of a Pre-Existing Condition(s) which occurs spontaneously and without advance warning either in the form of Physician recommendations or symptoms, is of short duration, is rapidly progressive, and requires immediate care. The Acute Onset of a Pre-Existing Condition must occur after the effective date of the policy. Treatment must be obtained within 24 hours of the sudden and unexpected outbreak or recurrence. The claims department makes their determination based on the attending physician, their statements and the medical records. This is how something is determined if it is new or pre existing and if it is pre existing if it meets the definition of an acute onset. Thank you, GF Insubuy.com 866-467-8289
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Q:Due to the current war in Middle East, would I be able to claim my travel expenses?

A:
We advise you call the benefits department on the back of your ID card to find out what you qualify for. you will also find the claim forms on the back of your ID card.
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Q:Our outbound flight canceled and need to rebook the flight could you please tell me options and benefits to trip interruption.

A:
To verify all of the benefits under your plan, we advise you call the phone number on the back of your ID card. You can find the claim forms on your account: /myaccount/
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Q:Hi, I am a UnitedHealthcare (Patriot America Plus) insurance member, and I am filing taxes for the 2025 Tax Year. I live in Massachusetts, and by law, I am required to submit FORM 1099-HC. Where can I find this, please?

A:
Surplus plans like Patriot America Plus do not apply to taxes and do not provide tax forms.
{{currentOrigin}}/answers/other-insurance/hi-i-am-a-unitedhealthcare-patriot-america-plus-insurance-member-and-i-am-filing-taxes-30513/

Q:How do I access list of in-network doctors, know the charges and book an appointment?

A:
You can find the list of PPO providers in your account.
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Q:As non US citizens over 80 what cover do we have

A:
We have many plans that can cover an 80 year old. To start. If you can enter your information in this link we can quote you all of our available plans. Non US citizen plans: /get-travel-insurance-quotes/?presection=visitorUSA
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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